Shipping, Returns & Warranty
-
Can we transfer a hot iron for extension from Canada to the U.S.?
We try not to. It would be best to ship it directly to the client. -
There is a $5 fee if the order value is below $30
-
For overnight orders, if order items are located in two warehouses, we need to charge double shipping.DOUBLE SHIPPING COST: $28.00+$18.00:= $46.00For 3 days saver, we will transfer everything to the USA which takes one day, then do the FedEx 2 days from the USA office.
-
No $5 manual fee is charged only the $10 pick up fee. No charge for dropping off
-
The hair extension order to US client on Superhairpieces.com just set to flat rates recentlyFedEx Overnight - $18 FedEx 3 days saver - $12
-
US Salon via phone: shipping is includedUS Salon via the web: shipping is includedUS Retail via phone: shipping is not included, will have to pay 12 dollars for FedEx 3 Day SaverUS Retail via the web: shipping is includedSummary: We only charge shipping for US retail client phone in custom made...
-
Why so many duplicated address appear under the same clients account and it keeps adding more
We should always uncheck the “Save to address” option whenever we manually add an order in. Please watch this video https://drive.google.com/file/d/16NAhIiy-Amq3XPZRIR2mD8eWbirVEuZw/view